Courier company case study
Problem:
Jas Sandhu from Interlink often received calls from customers advising that a vehicle had gone past their house without delivering their parcels.
Without knowing where his drivers were until their next stop, this meant increased work for Jas as he had to check different reports and ring around his drivers. Not having a timely response led to increased frustration for his customers.
How AutoAlert Helped:
By providing AutoAlert units in each vehicle combined with a central web based control centre, Jas now has all the information he needs on one screen including the current location of all his vehicles zoom-able down to street level along with the current route.
Resulting benefit:
This led to a number of improvements for Jas including:
- Improved customer service as Jas could immediately tell where his drivers had been, what route they were on and when it was likely they would be delivering to the customer.
- Reduced administration as Jas could print off reports for overtime payments.
- Improved productivity as drivers are more aware of the routes they have taken and how they can planned better in the future.
- Improved communication between drivers and managers.
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